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Company Policies
Cancellation Policy
Most items are shipped the next
business day depending upon availability. We have a 24-hour
cancellation policy. If you require a cancellation, please contact
us immediately via email at
sales@circlepet.com. All
lighting products are custom-made based
upon your selections. Cancellations must be authorized in advance. Please
contact us for assistance.
Fraud Protection Policy
For your protection, and ours, orders with different SHIP TO and BILL TO
addresses may require special verification via phone. Purchases made
with stolen credit card information will be reported to the local law
enforcement agencies, and will be prosecuted to the full extent of the law.
Privacy Policy
We are committed to protecting your privacy. We use the information we
collect about you to process orders and to provide a more personalized
shopping experience only. CirclePet.com does not sell, trade, or rent
your personal information to any party for any reason, unless the
information is needed for our partners, vendors, and/or carriers to fulfill
your order.
Return Policy
CirclePet.com will exchange only
manufacture defective items or items damaged during shipping. Customer is
responsible for shipping charges back to Circle Pet. Upon receipt of
the defective or damaged item, CirclePet.com will send a replacement
product. Please
ensure your order is accurate prior to processing. There is a 24-hour
Cancellation Policy.
Security Policy
This web site takes every precaution to protect our users’ information.
We use PayPal's Secure Socket Layer (SSL) 128-bit HTTPS encryption to
protect sensitive information online. This is the standard level of
security used for financial institutions with online banking.
When you place orders or access your account information, we offer the use
of secure servers powered by PayPal. The secure server software (SSL)
encrypts all information you input before it is sent to us.
Furthermore, all of the customer data we collect is protected against
unauthorized access.
For further information, please visit
www.PayPal.com.
Shipping
Policy
Shipping and Handling charges
vary with the total dollar amount of items purchased and are added at the
time of check out.
All dried goods are shipped either UPS Ground or U.S. Postal Service
Priority Mail. Special expediting and insurance shipping arrangements
are available at an extra cost, please contact us for details prior to
purchasing.
NOTE: Live animals
are shipped UPS Next-Day Air and additional fees will be added, please
contact us for details.
All live animals will be
delivered to your local UPS Office for pick-up. Live animals will not
be delivered to your Ship To address.
Live animals will NOT be
shipped outside of the United States.
Estimated delivery times will
vary for each order depending on the product, availability, quantity and
size of each order. Most dried goods will be shipped within 2-3 days.
Live reptiles may ship within 1 week. Deliveries to Alaska, Hawaii,
U.S. Territories and all International locations will take longer and are
subject to special shipping costs; please contact us for details.
All products of CirclePet.com
are shipped FOB Origin. FOB (Free-On-Board) Origin means that
CirclePet.com pays all freight charges, the Buyer owns the goods while in
transit, and the Buyer files any damage claims. Title passes to the
Buyer at the moment the goods are transferred from Circle Pet to the
carrier. The Buyer must file any claim (as the owner of freight) for
any damaged incurred en route to the destination.
BEFORE signing for any
shipment documents, customers are advised to inspect all packages received,
and to report ANY product or package damage immediately to the freight
company. Please be sure to note damages on the delivery paperwork and
contact CirclePet.com as soon as possible. Orders with damaged or
defective merchandise must be reported to CirclePet.com within 7-days of the
delivery date of your order.
If a product supplied by
CirclePet.com is found to contain a manufacturing defect, CirclePet.com will
replace only the product found to be defective. See Warranty,
Cancellation and Return Policies for further details.
Warranty Policy
All CirclePet.com products are covered under the
manufacturer’s warranty only. Please contact the manufacturer for assistance with warranty issues.
Thank you for your interest
in our company!
CirclePet.com Management
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CIRCLEPET.com